Refund Policy

Our product research team invests substantial time in selecting what we carry, choosing products that reflect current market demand, trends, or proven popularity. That work happens well before anything reaches the site.

Operating a small business carries significant costs. We therefore entrust our customers with researching a purchase thoroughly, and confirming the product suits their needs, before placing an order.

Where the correct item arrived and it simply was not for you, we acknowledge the dissatisfaction — but the operational expenses have already been incurred by that point. All sales are final, and we are unable to offer refunds.

• A completely different product arrivedReplaced free
• 30 days passed and nothing arrivedReplaced free
• Tracking shows delivered, nothing receivedPost office
• Correct item, not what you hoped forNo refund

In both replacement cases a replacement order is created with the same shipping speed that was used on your original item.

An incorrect item means receiving a totally different item from the one shown on our website. Not an item that fell short of an expectation — a different product.

• Will be replaced You ordered a dress and you received a pair of shoes. You ordered lipstick and you received mascara.
• Will not be replaced You ordered a weighted plushie and you feel that it is not weighted. You ordered a jacket in size large and you feel that you received a size small.

In the second pair the correct item arrived. As a small business we work to make the product information on our website exhaustive of what a customer needs to decide whether to proceed — and to not proceed if they think our product is not the one they are looking for, or does not meet their needs.

If a completely different product arrived, send us three photos in different angles of the item you received. It is what lets us expedite your replacement order rather than going back and forth.

How to claim, start to finish

1. Photograph what arrived — three shots, three angles, in daylight if you can.
2. Email them to support@kepathy.com with your order number and the address you ordered with.
3. We create the replacement on the same shipping speed you originally paid for. A fresh confirmation email follows, then a tracking number once it leaves us.
4. Keep what arrived. If a replacement order is created, there is no need to send the incorrect item back to us.

Items not received after 30 days are eligible for a free replacement, created with the same shipping speed used on your original item. No photos are needed for this one — there is nothing to photograph.

The one exclusion

Shipments showing as delivered on the carrier's own website — for example USPS or Canada Post — are excluded. Once a carrier records a delivery, the parcel has passed into their hands rather than ours.

If your tracking status shows “delivered”, contact your local post office with the tracking number. Parcels marked delivered are commonly held at the branch, left with a neighbour, or placed somewhere at the address. If they cannot account for it, tell us what they said.