Shipping Policy

Kepathy — Shipping

This policy is organised by the numbers that govern it. Find the number that matches where your order is.

  • 1–5To ship
  • 5Check spam
  • 6Escalated
  • 7–20US transit
  • 10–25Intl transit
  • +5Past window
  • 30 / 35We investigate
1–5 Business days before your order ships

Every order ships within 1 to 5 business days of the order date. If it ships sooner, you get an email with your shipping confirmation and tracking number at the address you used at checkout.

Business days are Monday to Friday. Weekends do not count toward any figure on this page.

Nothing to do

During these days your order is simply being packed. No action is needed from you.

5 The day to check your spam folder

If the 5th business day has passed and no tracking number has arrived, check junk and spam before anything else. Shipping confirmations are filtered constantly, and that is where most of them turn up.

Search your inbox for “Kepathy” as well, in case it landed somewhere unexpected. If it is genuinely not there, email support@kepathy.com and we will resend it.

6 The day it stops being yours to chase

If your order has not shipped by the 6th business day, our team is already aware of the delay and has escalated it to our fulfilment team. You do not need to contact us, and doing so will not move it faster.

Allow 3 more business days from that point. Inside that window we will email you an update along with your tracking number.

7–20 Business days in transit — US. Internationally it is 10 to 25.

Delivery times are 7 to 20 business days for the US and 10 to 25 business days for international shipping. Counted from the day the parcel ships, not the day you ordered. Every window below is in business days.

  • Before it ships — every order1–5 days
  • Standard delivery — US7–20 days
  • Standard delivery — international10–25 days
  • Free Shipping — either region7–25 days
  • Expedited — US, when offered7–15 days
  • Expedited — international, when offered10–20 days

Track your order

4 Ordinary reasons a tracking page stops updating

Inside the windows above, tracking that has not moved is expected rather than a fault.

  1. The first scan happens late. Often not until the parcel reaches a regional hub near you. During peak periods, when carriers process parcels in bulk, that takes longer — and until that scan the carrier has not formally confirmed receipt.
  2. The first scan happens at delivery. On some routes it is the only scan there will be.
  3. The tracking database lags. The record updates behind where the parcel actually is.
  4. Some shipments are not trackable at all. Standard International especially. It will still arrive by the 20th or 25th business day at the latest.
+5 More business days, once you are past the window

Beyond 20 business days (US) or 25 (international), if tracking still has not changed, allow an additional 5 business days. Parcels that run long typically arrive on or shortly after the 20th or 25th business day.

30 / 35 Business days — US and international — when we investigate

As a small business, the last thing we want is for you to be worrying about an order. Delays this long are monitored and escalated to our fulfilment manager to resolve.

We ask for your patience while we investigate, and we will follow up with you by email within 2 to 5 business days.

A separate entitlement

Once 30 days from purchase have passed, your order has not arrived, and tracking does not show it as delivered, you are eligible for a free replacement. That one is on the refund policy.

2 Shipping options, beyond standard

Free Shipping — 7 to 25 business days

We process and ship these using the most cost-effective methods available, which is what makes free shipping possible. A free-shipping order can therefore sit a little longer before it moves. If yours has not shipped yet there is no need to worry — it will arrive inside that window.

Expedited Shipping — seldom offered

Keeping the product itself affordable depends on not routing every order this way. When expedited shipping is available you will see it at the shipping step in checkout. Delivery then runs 7 to 15 business days in the US and 10 to 20 business days internationally.

1 Date that actually counts

We estimate delivery by adding the transit duration to the projected shipping date. That is the whole calculation.

  • Transit time is determined by the shipping speed you select.
  • Transit is counted in business days, excluding Saturdays and Sundays — unless a weekend delivery option was available to you at checkout.
  • Holidays are factored in.
  • An “order within” countdown, where you see one, is the window you would need to order inside to get delivery by the date shown. That date can still change before you finish checking out.
The one to keep

Your order confirmation email contains the confirmed delivery date. Wherever an estimate elsewhere disagrees with it, the confirmation email is the one that counts.

A question about a specific order is answered fastest by email. Send your order number to support@kepathy.com and we will take it from there.

Lena Vasquez

Customer Support Lead — Kepathy®

Refunds · Track order · Contact